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Delivering on Digital : The Innovators and Technologies That Are Transforming Government

Baker & Taylor

Delivering on Digital : The Innovators and Technologies That Are Transforming Government

$16.96 $19.95
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How can governments upgrade to the digital age? Delivering on Digital is a guide to making this promise a reality.

When HealthCare.gov went live in October 2013, many called the website a catastrophe. For the U.S. Federal government, however, the problem-plagued launch ultimately proved pivotal: it underscored the necessity of digital excellence in public institutions and inspired hundreds of the tech industry‰_s best and brightest to come to Washington with the singular mission to modernize government.

Today, some government agencies are still running software from the 1960s. So how do you take a government built on agrarian- and industrial-era frameworks and redesign it as a fully digital state? We must imagine a new kind of government.

Imagine prison systems that use digital technology to return nonviolent offenders promptly and securely into society. Imagine a veterans health care system built around delivering a personalized customer experience for every Vet. Imagine filing your taxes or opening a business online in mere minutes‰ÛÓit‰_s already possible in Estonia. We now have the digital tools (cloud computing, mobile devices, analytics) and the talent to stage a real transformation. This book provides the handbook to make it happen. William Eggers, author of eight books and a leading authority on government reform, knows how we can use tech-savvy teams, strong leadership, and innovative practices to reduce the risks and truly achieve a digitally transformed government.